It’s totally up to you. You can either be at home or you can organise for your Housekeeper to clean your home whilst you’re out. If you’re going to be out, you can give your Housekeeper spare keys, direct them to the concierge or send them to a key safe.

You can update your property access at any time through the access page from within your online account. This also allows you to organise for your Housekeeper to pick up your spare keys on a specific cleaning visit.

If you’d like your Housekeeper to look after your spare keys, you can organise for them to pick up your spare keys during a cleaning visit. You can do this at any point in your online account. Our systems will then let your Housekeeper know to pick up the spare keys via their phone app. This service is only available for regular customers.

Once your Housekeeper picks up your keys, we send them a unique code to tag to your spare keys and ensure any other identification about you or your property is removed. We then keep track in our systems that your Housekeeper is holding your spare keys for you.

As well as a regular home cleaning service, your Housekeeper will also be able to provide the following services:

• Ironing
• Laundry
• Oven Cleaning
• Indoor Window Cleaning
• Fridge Cleaning

You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services can be added on to your clean at a cost of £13.50 per hour, or £6.75 per 30 mins.

Of course! Lots of our customers have unusual requests, like cleaning of communal areas or small office spaces as well. Once you set up your online account, you’ll have access to write bespoke instructions which will pull through to your Housekeeper’s phone App ready for each clean.